NuaLady Ruffled Socks

NuaLady Ruffled Socks

At Lulusse, we don’t just deliver timeless, elegant pieces. We ensure that every order comes with a safe, seamless, and enjoyable shopping experience.

Shipping Information

All orders go through a quality control and preparation process before being shipped within 1–4 business days.

International shipments are handled by trusted logistics partners such as YunExpress, 4PX, Yanwen, and local courier services.

Estimated Delivery Time:
4–10 business days (excluding weekends), depending on international transit and customs processing.

Important Information

Lulusse operates under KYMOG LLC, a company registered in the United States.
Products are shipped directly from international warehouses or production facilities to customers, fully under the assurance of Lulusse.

All shipments are delivered without additional customs fees or import limits, offering a transparent, sustainable, and premium quality shopping experience.

Once your order is dispatched, tracking information is provided, allowing you to monitor your shipment in real time.

At Lulusse, every delivery is more than a package. It’s part of an accessible luxury experience.

This policy complies with international distance selling and consumer protection regulations.

Exchange Policy

Each Lulusse product is carefully curated to complement your style. However, we understand that an exchange may occasionally be required.

You may request an exchange within 14 days from the delivery date for the reasons listed below:

Exchange Reasons

• Size Exchange:
  If the item does not fit, a different size can be sent, subject to stock availability.

• Defective Product:
  Any item with a production defect will be exchanged free of charge for the same product.

• Style Change:
  If you wish to select a different product, an equivalent value store credit can be issued.

Exchange Conditions

• The product must be unused

• All tags must be intact

• The item must be returned in its original packaging and remain resalable

How to Request an Exchange

Email: bilgi@lulusse.com
WhatsApp Support: +90 505 818 3499

Shipping Costs for Exchanges

• Exchanges due to size issues or personal preference: shipping costs are the customer’s responsibility

• Exchanges for defective or incorrectly shipped items: all shipping costs are covered by Lulusse

Return Policy

Customer satisfaction is at the core of Lulusse.

You may request a return within 14 days of delivery.

Important Notice

Due to our international shipping model, orders cannot be recalled once dispatched.
Returns can only be initiated after the order has been delivered.

Return Process

1. Contact us within 14 days of delivery to request a return

2. Send the item to the designated return address, unused and with tags attached

3. The product will be inspected upon arrival at our warehouse

4. Once approved, refunds are issued to the original payment method within 7–10 business days
   (processing times may vary depending on your bank)

Eligible for Returns

• Items you do not like

• Incorrect size

• Preference for a different product

• Delivery issues caused by Lulusse

Not Eligible for Returns

• Used, washed, dirty, or damaged items

• Items missing original tags or packaging

• Products that are no longer in resalable condition

• Hygiene-sensitive items such as lingerie, underwear, or swimwear (where applicable)

Note

For defective or incorrectly shipped items, all shipping and handling costs are covered by Lulusse, and a replacement or refund will be provided.

Final Note

At Lulusse, our mission is to create a shopping experience where every customer feels secure, valued, and understood.

Every step is transparent.
Every process is supportive.
Every detail is designed to make things easy for you.

For any questions or assistance, our customer support team is always here for you:

Email: bilgi@lulusse.com
WhatsApp Support: +90 505 818 3499

After your order has been shipped, we will send you a shipping confirmation email that includes a “Track Order” button. This will take you directly to the shipment tracking page, where you can follow live tracking updates.

We ship our products across the United States as quickly as possible, free of charge and securely. Your order is processed immediately after it is placed. Processing time may take 1–4 business days depending on order volume. The total delivery time is 4–10 business days.

Yes, at Lulusse all our customers have the right to return or exchange their orders. Your satisfaction is our top priority. You can initiate the process by contacting us with your return or exchange request after receiving your product. Subject to stock availability, size, color, or model exchanges can be made. If you wish to exchange for a different product, a discount code equal to the product value may be issued.

Important Note: Once your order has been shipped, the delivery process is managed by third-party logistics providers and the shipment cannot be recalled. For this reason, order cancellations are not possible; however, you can easily start a return request after the product has been delivered to you. To ensure you choose the correct size before placing your order, we recommend reviewing our size chart.