At Lulusse, every process is built on transparency, reliability, and sustainability. From order preparation to secure payment processing and smooth delivery, ensuring a seamless experience is our top priority.
The following information is provided to help you track every stage of your purchase clearly and confidently.
1. Shipping Process
Lulusse products are crafted with quality and sustainability in mind, not mass consumption.
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Our items are produced with premium, sustainable fabrics through carefully selected partners in the countries of production.
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Orders are shipped directly from these production-region warehouses to your country, reducing unnecessary stock and resource waste.
Order Preparation Time
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Once confirmed, your order is prepared and dispatched within 1–4 business days.
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Orders shipped within 7 business days are considered processed and on schedule.
International Shipping
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Orders are delivered via trusted international partners (e.g., YunExpress, 4PX, Yanwen).
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Customs clearance is handled by Lulusse for your peace of mind.
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After clearing customs, your package is delivered to your address through a local courier service.
Estimated Delivery Time
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Typical delivery: 4-10 business days (weekends excluded).
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Official holidays, customs delays, and international logistics may add ±5 days.
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We prioritize quality and longevity over speed, so your Lulusse item is always worth the wait.
2. Order Tracking
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Once shipped, a tracking number is emailed to you.
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Use this number on our website’s “Track My Order” page to monitor your shipment in real time.
3. Additional Charges
When shopping with Lulusse:
✔ Customs duties
✔ International shipping fees
✔ Local delivery costs
…are covered by Lulusse.
4. Address & Delivery Information
For a smooth delivery:
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Provide an address where packages can be reliably received during the day.
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Incorrect or incomplete address details may cause delays.
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In case of any issues, our support team will contact you directly.
5. Payment Security
All payments are processed via internationally certified payment providers.
Key Points:
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Payment is collected at the time of order via credit/debit card or approved online payment systems.
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Any system errors during checkout will notify you immediately.
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Email addresses are verified automatically via order confirmation.
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Refunds are processed within 7–10 business days, depending on your bank.
Your security is our responsibility, and we ensure safe handling in compliance with international standards.
6. Delivery Guidelines
When receiving your order:
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Check for visible damage, crushing, or liquid contact before signing.
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If damage is found, do not accept the package and request a courier report.
After delivery:
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Courier liability is considered fulfilled once you receive the package undamaged.
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For damaged items, send a photo and the courier report to bilgi@lulusse.com.
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Our team will replace or refund the item at no cost to you.
7. Customer Support
For any questions regarding delivery, payment, or orders, our team is ready to assist:
📩 Email: bilgi@lulusse.com
📱 WhatsApp Support: +90 505 818 3499
